Termination appropriate for nursing home worker who lost temper with resident

Verbal abuse of residents considered a serious offence for a health-care aide
By Jeffrey R. Smith
|Canadian Employment Law Today

Dismissal was appropriate punishment for a nursing home health care aide who lost her temper with a resident, an arbitrator has ruled.

The health care aide, a woman referred to as M.A. in the arbitration, worked for several years at White Eagle Nursing Home in Toronto.

On Oct. 20, 2005, another aide reported she heard repeated shouting coming from the dining room. When she went to investigate, she found M.A. and an elderly male resident “nose-to-nose.” The resident was swearing and M.A. was yelling at the resident with an angry look on her face. The other aide told M.A. to step back and break it up and when she looked at her, the resident slapped her across the face.