Cable company cuts off employee after complaints

Worker denied he caused problems with customers and claimed many like him
|Canadian Employment Law Today|Last Updated: 01/22/2013

This instalment of You Make the Call features an embattled Shaw employee who was fired after complaining about his supervisor.

Joseph Swalehe was a customer service representative for Shaw Cablesystems, a telecommunications company, in Vancouver. When he was hired in 2006, it was a condition of his employment that he had to conduct himself “in a friendly, courteous and professional manner” and be helpful to customers, regardless of how they behaved towards him.

Over the first three-and-one-half years of his employment, Swalehe received several written warnings for lateness, attendance, cash shortages, lack of customer focus, lack of accountability and attitude. Each warning stated future issues would lead to termination of his employment.