Parking officer’s space vacant too often

Officer had medical issues but didn't give employer much medical information
|Canadian Employment Law Today|Last Updated: 03/06/2013

This instalment of You Make the Call features an employee with serious attendance issues.

The City of Ottawa had an attendance management program to help employees with poor attendance solve their problems and discipline them if they didn’t improve. A parking control officer with 19 years of service had been identified as having a problem after missing an average of 53 days per year in the last 10 years with the city.

The officer explained his absences were often due to irritable bowel syndrome (IBS), so the city developed an accommodation plan in which he could miss one or two days per month when his IBS flared up. However, the officer continued to miss more than that — in fact, his level of absenteeism increased.