Bus driver fired after punishing rowdy passengers

Driver claimed he was set up by passenger’s false injury report but failed to accept responsibility for failing to follow procedure after sudden emergency stop
By Jeffrey R. Smith
|Canadian Employment Law Today|Last Updated: 07/22/2015

Employees who interact with the general public as part of their jobs can face difficulties at times, as it’s almost inevitable they will encounter someone who isn’t easy to deal with. In such circumstances, it can be hard for the employee to proceed without reacting negatively.

However, employees in such positions usually face a higher level of expectation to do their job and closely follow employer policies and procedures, as they are entrusted by the employer to act professionally and project a good image of the employer. And this expectation goes even higher if the employee’s position involves customer safety, such as a bus driver