Transit collector gives instead of collecting

Employer expected employee to pay back almost $2,000 lost from erroneous transactions
|Canadian Employment Law Today|Last Updated: 04/26/2012

This instalment of You Make the Call features a transit fare collector who messed up debit card transactions that lost her employer money.

The fare collector worked for the Toronto Transit Commission (TTC) collecting fares in a subway station ticket booth. The employee had worked for the TTC for 14 years, but had only been a collector for 10 months when, on Oct. 27 and 28, 2008, she sold nine metro passes but incorrectly processed the transactions. Instead of deducting the amounts from the customers’ bank accounts, the collector mistakenly credited their accounts with the same amount. Each pass was worth $109, so the total loss to the TTC was $1,962 — $981 for the value of the passes and $981 credited to the bank accounts. After the payment processor was notified of the errors, it was able to collect $218 from one customer.

The employee was initially dismissed for the error, but the TTC reached a settlement where the employee would be reinstated without acknowledgment of fault if she repaid the amount lost.