Ticket booth worker caught in Web

Worker spent hours a day surfing the Internet and making online purchases
|Canadian Employment Law Today|Last Updated: 07/06/2016

This instalment of You Make the Call features an employee who was dismissed after inappropriate Internet surfing on his work computer.

The employee was hired by GO Transit, a government-run commuter transit service in the Greater Toronto Area, in 1981 to be a ticket collector. Six years later, he became a station attendant selling tickets and passes, providing trip information to customers and announcing service delays. He usually worked on his own with no supervision in the station. Supervisors made occasional visits to the station, but not always on the employee’s shift.

The employee worked in a ticket sales booth with clear glass walls from about waist height, inside a building where there was a newsstand, public washrooms and utility rooms. There were several entrances to the building, including ones which were outside of the employee’s field of view and where his computer monitor was visible. Passenger trains and buses stopped outside the station several times over the course of the day.