Bank employee’s friendship not reason for dismissal

Employee had joint account with customer and missed information in his mortgage application, but acted in good faith
By Jeffrey R. Smith
|Canadian Employment Law Today|Last Updated: 01/04/2017

An adjudicator has found the dismissal of a bank employee for not revealing her joint account with a friend and not following proper procedure for the friend’s mortgage application to be unjust.

Angela D’Onofrio began working for Scotiabank in a Montreal-area branch on Aug. 16, 2010. By 2015, she was working as a small business advisor trainee in Laval, Que. Her position required a significant amount of independent work, so there was a high level of trust by the bank that she would do her job well and with honesty and integrity.

Scotiabank had a series of guidelines for business conduct that all employees were expected to follow. D’Onofrio and all other employees were required to acknowledge every year that she had read and understood the guidelines and agreed to be bound by them. The guidelines included the following: