Are phone calls and meetings worthwhile? Most young workers don’t think so

With more and more younger workers coming into the workforce, the more traditional ways that workers used to communicate appear to be fading away, based on findings from a recent study.

Almost two-thirds (59 per cent) of Gen Z and Millennials believe that instant messaging or email is the best way to “get things done”. 

"Younger professionals are embracing the digital age and the positive impact it can have on productivity and time management,” says Martin Fox, managing director of Robert Walters Canada.

But nearly half (49 per cent) of Gen X and Baby Boomers (aged 44-78) believe that fewer calls and meetings will have a negative impact on business relationships, reports Robert Walters. 

Just 16 per cent of Gen Z and Millennials consider phone calls a productive form of professional communication while 47 per cent don’t believe that they contribute to more sociable work environments.

Also, 50 per cent admit that they feel uncomfortable when it comes to making business calls, and just 14 per cent state that it is their go-to approach. And just 11 per cent believe that calls and meetings are worthwhile.

One expert claims that employers should use technology to get employee feedback “at the right time”.

Long lunches with clients about building relationships

Having long lunches with clients is part of the way business was done, but 46 per cent of Gen Z and Millennials say that these are hit and miss or outdated, with a low ROI, finds Robert Walters’ survey of 2,000 professionals in March.

"Younger generations are less inclined to spend hours in a restaurant or cafe when they can have a quick discussion online. This change has the potential to reshape business models, as companies need to adapt to meet the needs and preferences of this tech-savvy demographic,” says Fox.

However, Fox notes that there is still great value to be gained from having face-to-face conversations.

It remains a “crucial aspect of professional relationship-building,” he says.

“While the efficiency and convenience of digital communication cannot be denied, we must recognize the downsides. Face-to-face interactions allow for meaningful connections and provide an opportunity for non-verbal communication cues, building trust and rapport with clients and colleagues.

“The subtleties of body language, facial expressions, and tone of voice contribute to a deeper understanding and connection that often cannot be fully conveyed through text or even video chats."

Nearly three-quarters (74%) of managers and business leaders say they find Gen Z to be more difficult than other generations to work with, according to a previous report from ResumeBuilder.com.

What are the best ways to improve workplace communication?

Fox notes that employers should “be mindful of changing dynamics and find ways to make meetings more impactful and beneficial for employees.” 

“This includes setting clear objectives, creating agendas, and encouraging active and comfortable participation. By doing so, meetings can become collaborative and result-oriented,” he says.

It’s also important for employers to implement various communication methods “to accommodate different preferences,” he says. 

“Younger professionals will continue to look for digital efficiency in their work - while phone calls and face-to-face interactions remain crucial, integrating instant messaging platforms can provide a well-rounded approach,” says Fox. “As businesses navigate this shift in communication preferences, they must strike a balance between leveraging the advantages of instant messaging and emails while also recognizing the value of in-person connections and productive meetings.”

Here are some ways to improve workplace communication, according to Workday:

1. Make time for regular one-to-ones with employees.
2. Schedule weekly work team meetings.
3. Follow up with effective notes and clear job expectations.
4. Create a safe space for workplace communication.
5. Listen to employees.
6. Communicate with employees on a personal level.
7. Use technology.
8. Ensure your team can provide confidential feedback.

Listening and acting on worker feedback is part of Air Canada's engagement strategy, CHRR previously reported.